1. Returns: We want you to be completely satisfied with your purchase from us. If you receive a product that doesn't meet your expectations or if you change your mind, you may return it within 30 days of receiving your order.
2. Eligibility for Returns: To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- It must be in its original packaging.
- Proof of purchase or order confirmation must be provided.
3. Return Process: To initiate a return, please follow these steps:
- Contact our customer support team to request a Return Merchandise Authorization (RMA) number.
- Once you receive the RMA number, securely package the item, including all original materials.
- Clearly mark the RMA number on the outside of the package.
- Ship the item to the address provided with your RMA number.
4. Return Shipping: You are responsible for return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping method to ensure the safe return of your item.
5. Refunds: Upon receiving and inspecting your returned item, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
6. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs, as applicable.
7. Contact Us: If you have any questions or concerns regarding our return and refund policy or need assistance with a return, please contact us. Our dedicated customer support team is here to assist you.
Note: This return and refund policy is applicable only to orders shipped within the United States. For international orders, please refer to our international shipping and returns policy.
Thank you for choosing us. We appreciate your trust in us, and we are committed to providing you with high-quality products and exceptional customer service.